- Television
- Website vinamilk.com.vn
- Facebook, Youtube, Tiktok, Instagram, linkedln, etc
- Advertising Panel - Billboard
- Trade promotion events/programs
- Alibaba, Group B2B
TYPES OF PRODUCTS
PRODUCT CATEGORIES
In 2021, Vinamilk successfully researched and launched/ re-launched to the market
NEW PRODUCTS
INNOVATIVE PRODUCT
Preference for payment via Online payment gateway, e-wallet such as Moca, Vnpay, MoMo
- Promotions on major holidays such as New Year, International Women’s Day, Vinamilk’s birthday, special days such as March 03, April 04, May 05, June 06, Online Black Friday Day, Year-end Super Sale Online including November 11 and December 12,...
- Attractive promotional items for all types of customers
- Give vouchers on orders
New export markets Americas and Asia
Programs to promote international trade through conventional and e-commerce channels
Customers with new transactions
Trade Support Programs - Customer Support
- Food Safety System Certification FSSC 22000; BRC
- EU Organic Standard, China Organic Standard
- Transparent pricing policy
- Competitive price for each product segment
- Customer information confidentiality policy
- Process of handling complaints related to customer personal information:
. Phone: 1900 636 979 or 028 541 55555 (Key 1)
. Email: vinamilk@vinamilk.com.vn
largest dairy companies in the world
most valuable global dairy brands(8th place - worth USD 2.4 billion)
strongest global food brands
most valuable global food brands (27th)
most potential milk brands
- Prestigious export enterprise in 2021
- Accumulated exports to 57 countries and territories
- Direct shopping:
Nearly 600 Giac Mo Sua Viet stores
Nearly 250,000 points of sale across the country
Covering the system of supermarkets, convenience stores
- Online shopping:
E-Shop giacmosuaviet.com.vn
Giac Mo Sua Viet mobile app
13 E-commerce partners such as: Lazada, Shopee, Tiki, Grabmart, Now, Baemin, etc.
1. Cash on Delivery (COD)
2. Online card payment - International card, domestic card (prepaid at website)
3. Payment via Moca, Momo, Vnpay wallets
- Day delivery for orders placed before 10:00 am
- Free delivery for orders over VND 300,000
Use eco-friendly cloth and biodegradable bags to reduce plastic waste
Change the packaging orienting to environmental protection: remove the plastic ring around the water bottle cap, reduce the number of yogurt spoons, plastic straw in the product box, reduce the use of shrink film, etc.
Add the recycling symbol on the packaging of Yogurt and Probi Products
Give customers more opportunities to approach products
Discount policy, diversified promotion program
- Customer satisfaction survey:
International customers: 98.4%
Domestic customers: 97.7%
- 100% of calls, email on consultations well served customers
Quickly support and respond with the finest manner to inquiries about nutritional advice or give complaints about product quality.
- Hotline: 1900 636 979 or 028 541 55555 (Key 1)
- Website:
Customer care:
https://www.vinamilk.com.vn/vi/goc-khach-hang
Nutrition advice:
https://www.vinamilk.com.vn/vi/tu-van-dinh-duong
- Email: vinamilk@vinamilk.com.vn
- Facebook:
Vinamilk – Giac mo sua Viet
Vinamilk – Vui Khoe Moi Ngay
Vinamilk Baby Care
Vinamilk – Song khoe, Song thanh xuan
Receive customer inquiries and complaints on 24/7 basis
Published more than 70 articles on health with topics on nutrition for children, the elderly, women, sick people and prevention from disease due to Covid-19 on the Company’s website and newspapers.
