Main Responsibilities
Responsible for implementing and completing sales targets of the store.
Proficient in product knowledge and provide guidance to sales staff and support staff at the store.
Ensure compliance with full, correct, and timely implementation of promotions to consumers.
Ensure the highest quality customer service by providing products and services that satisfy customers, and effectively handle customer feedback.
Comply with product date reversal, inventory management, and statistics on near-dated, expired, and damaged goods, reporting daily to management and taking appropriate action.
Place orders and ensure goods are always complete. Strictly comply with standards related to product display (according to Planogram) as prescribed.
Ensure food hygiene and safety. Maintain a clean, professional, friendly image inside and outside the store.
Absolutely comply with the transfer of sales proceeds to Vinamilk according to regulations.
Manage information and analyze data, business results of stores, and sales staff.
Control operating costs related to the store (such as electricity, water...).
Responsible for professional training and guidance for sales staff including sales (online-offline), cash and goods management, inventory, and sales system operation.
Increase revenue by increasing the number of customers and the number of goods sold as well as the average sales per invoice of the store.
Identify and develop potential customers.
Manage store staff, ensure no conflicts occur, and promptly report to superior management.
Implement reporting regime according to Vinamilk regulations: daily, weekly, monthly reporting...
Perform other store-related tasks when assigned by superiors.
Qualifications
5+ years of experience in the work field with a minimum of 1+ year of experience managing supermarket sales or large-scale retail companies in the market.
Good experience and knowledge in the retail sector.
Grasp product knowledge quickly, be nimble and agile.
Ability to quickly develop relationships to address complex problems.
Critical thinking with communication skills.
Business-driven and planning mindset.
