Support
Pricing & Payment Policy
Effective from July 6, 2023, until further notice
By accessing our website, you agree to our Privacy Policy and Terms of Use.
1. Product Pricing
All products listed on the website include Value Added Tax (VAT).
2. Payment Methods
Vinamilk offers customers the following convenient payment options:
- Cash on Delivery (COD) – Pay in cash upon receiving the goods
- Credit/Debit Card
- Domestic ATM Card / Internet Banking
- ZaloPay e-wallet
- Other e-wallets (Momo, ShopeePay, VNPAY, etc.) via QR code scanning with mobile apps
- Apple Pay
3. Common Payment Issues and Solutions
| Issue | Suggested Resolution |
|---|---|
| 1. Correct card info entered but no OTP received | – Check if other SMS messages are being received – If SMS is working, the issue may be due to network congestion; try resending OTP – If no SMS is received at all, check phone signal, clear memory, or try another device – Verify that the registered phone number matches the one being checked |
| 2. Card info entered but payment fails or is declined | – Check for missing or extra digits in card number – Ensure cardholder name is entered without accents and matches printed format – Verify expiry date, cardholder name, card number, CVV – If only issue date is shown, enter that instead – Confirm card is still valid – Check for common digit entry errors (e.g., 9 vs. 4) – If all info is correct but payment still fails, contact issuing bank or email eshop@vinamilk.com.vn with a screenshot (mask CVV and middle digits; provide first 6 and last 4 digits) |
| 3. Insufficient card limit or account balance | – Check available balance and daily transaction limit |
| 4. Payment screen exits before completion or shows blank | – May be due to unstable internet or expired mobile data – If payment is delayed too long, session may time out\ – Check connection and retry; if issue persists, send screenshot to eshop@vinamilk.com.vn |
| 5. Payment fields not displaying properly | – Ensure correct payment method is selected for the card or e-wallet – Example: Selecting international card for ATM card, or choosing the wrong e-wallet – If issue persists, send screenshot to eshop@vinamilk.com.vn for support |