Vinamilk Loyalty Program At Vinamilk Stores

Effective from July 1, 2025 to September 30, 2025 (Q3/2025)

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1. ELIGIBLE PARTICIPANTS:

   • All customers (*) who make purchases and register their information to become Loyalty Members at Vinamilk Store locations nationwide.

     (*) All Customers: This program applies only to purchases made at Vinamilk Stores nationwide. It does not apply to online orders placed via vinamilk.com.vn, the Vinamilk App, Tiktok, Lazada, Shopee, Tiki, Shopee Food, Grab Food, Be Food, independent retail points, distributors, or supermarkets. The program also does not apply to Vinamilk employees or service staff under contract with Vinamilk’s labor outsourcing partners.

2. PROGRAM DETAILS:
   • When shopping at Vinamilk Stores, customers who have registered their information in the Loyalty Program system will earn rewards based on their accumulated purchase value, according to the following tiers:
     • Customers will receive a voucher equivalent to 1% of their accumulated purchase value when spending from 2 to under 5 million VND.
     • Customers will receive a voucher equivalent to 2% of their accumulated purchase value when spending 5 million VND or more.
        
3. PROGRAM RULES AND REWARD METHOD:
   • Purchase value is accumulated when the customer provides their information at the time of purchase or before completing payment at Vinamilk Stores nationwide. (Online orders via vinamilk.com.vn, the Vinamilk App, Tiktok, Lazada, Shopee, Tiki, Shopee Food, Grab Food, Be Food, independent retail points, distributors, or supermarkets are excluded)
   • Accumulated purchase value is the amount paid by the customer (after discounts and including VAT) during the period from July 1, 2025 to September 30, 2025.
   • Accumulated value excludes purchases of products not eligible for promotions under Vietnamese law, canceled or returned orders, and orders using Special Customer Vouchers (e.g., for schools or hospitals)
   • Each customer may accumulate purchase value under only one customer ID, based on the phone number registered in Vinamilk’s system.
   • Account merging, revenue combining, or benefit stacking is not permitted.
   • Reward voucher value includes VAT and cannot be exchanged for cash or change
   • Vouchers may be used for in-store purchases only at Vinamilk Stores nationwide
     (Not applicable to online orders via vinamilk.com.vn, the Vinamilk App, Tiktok, Lazada, Shopee, Tiki, Shopee Food, Grab Food, Be Food, independent retail points, distributors, or supermarkets)
   • All benefits and terms of the Loyalty Program may be changed by Vietnam Dairy Products Joint Stock Company (Vinamilk) with official notice at any time
   • Reward Method:
     • Vouchers will be issued for use at Vinamilk Stores nationwide, valid during the voucher’s effective period
       (Not applicable to online orders via vinamilk.com.vn, the Vinamilk App, Tiktok, Lazada, Shopee, Tiki, Shopee Food, Grab Food, Be Food, independent retail points, distributors, or supermarkets)
     • Vinamilk will send the voucher code and its validity period to the customer via Zalo (Vinamilk shop&more) or SMS (Band name Vinamilk), using the phone number registered in the system.

4. INQUIRIES:

   Vietnam Dairy Products Joint Stock Company (Vinamilk)

   Address: No. 10, Tan Trao Street, Tan My Ward, Ho Chi Minh City

   Customer Service Hotline: 1900 636 979 (press 1) 

   Hours: 08:00 – 17:00, Monday to Friday

   Email: khoicuahangvinamilk@vinamilk.com.vn