Shopping on Shopee

Effective from August 1, 2024, until further notice

By placing an order for Vinamilk products on the official Vinamilk store on Shopee, you agree to our Privacy Policy and Terms of Use.

ORDERING INSTRUCTIONS

• Customers may place orders via Shopee at the official Vinamilk store.
• To ensure product quality, certain (*) refrigerated products are subject to delivery radius restrictions:
  • Ice cream: within 5 km
  • Spoonable yogurt / cheese / pasteurized milk: within 10 km
  • Probi drinking yogurt: within 15 km

• To help customers identify these items, refrigerated products will be labeled with [Delivery in HCM+HN only].
• If your location is outside a 5–10 km radius from a Vinamilk store and you ordered a refrigerated product, please select “Return/Refund” to receive a refund if payment was completed.
• Some products are (**) Fulfilled by Shopee. Please refer to Shopee’s policies for details
• If a (**) Fulfilled by Shopee order shows an incorrect status, please refer to Shopee’s support guide.
• For orders packed and shipped by Vinamilk, per Shopee’s policy, Vinamilk cannot mark orders as “Delivered” or “Completed.” Customers must manually confirm receipt or wait for Shopee’s system to auto-complete the order. If your order is marked “Delivered” but you have not received the product, please contact Vinamilk Customer Service via the “Contact Shop” button on your order or call 1900 636 979 (press 1) for assistance.
• All prices on Vinamilk Shop include 8% VAT.

• For orders packed and shipped by Vinamilk:
  • Vinamilk will contact you before delivery to ensure product quality.
  • If the recipient cannot be reached after 2 days or 2 failed call attempts, the order will not proceed.
  • Products will be delivered to the address provided in your Shopee order.
  • Vinamilk cannot modify recipient details after order placement. If incorrect, please cancel and reorder with the correct information.
• For (**) Fulfilled by Shopee orders, please refer to Shopee’s policies. 

1. For orders packed and shipped by Vinamilk:
   • Delivery is available Monday to Saturday, from 08:00 to 21:00 (excluding Sundays and public holidays).
   • In HCMC, Hanoi, Da Nang, Can Tho, Nghe An, Thanh Hoa:
     • Within 5 km of a Vinamilk store: delivery within 1–2 days after successful Shopee order placement\
     • Outside 5 km: order will be handed to (***) Shopee’s delivery partner within 1–2 days, then delivered in the following days
     • For refrigerated products labeled [Delivery in HCM+HN only] and located outside a 5–10 km radius, please select “Return/Refund” to receive a refund if the order was placed.
   • In other areas:
     • Within 5 km of a Vinamilk store: delivery within 2–3 days
     • Outside 5 km: order will be handed to (***) Shopee’s delivery partner within 1–2 days 
     (***) Shopee’s delivery partner: 
     Intra-city orders: delivery in 1–2 days. 
     Inter-province orders: delivery in 2–5 days or longer, depending on distance and carrier Note: If a product is temporarily out of stock, Vinamilk may transfer your order to another store, which may extend delivery by 2–3 days.
      
2. For (**) Fulfilled by Shopee orders:
   • You may contact the carrier directly or chat with Tép Thám Tử and select “Check order status” to request expedited delivery. See Shopee Help Center for details: [SPX Delivery FAQs]
      
3. Late delivery
   • For orders delayed 5 or more working days due to Vinamilk’s error, Vinamilk will issue a 30,000 VND voucher as an apology.
   • Note:
     • Not applicable for delays caused by factors beyond Vinamilk’s control (e.g., unreachable customer, rescheduled delivery, third-party carrier issues)
     • Applies to orders placed from June 16, 2025 to December 31, 2025
     • Voucher is valid for one-time use within 30 days of issuance
     • Cannot be combined with other vouchers
     • Not applicable to: condensed milk, nutritional milk, Vinamilk 100% UHT milk, refined sugar, or products for children under 2 years old (as per Vietnamese law)

• For orders packed and shipped by Vinamilk: Free shipping
• For (**) Fulfilled by Shopee or (***) Shopee delivery partner orders:
  • Please refer to Shopee’s shipping fee policy: [Shopee Shipping Fees]
  • [New Users] How to get free shipping codes
  • [Tips] How to shop with low shipping fees

• Vinamilk currently does not support order cancellation on Shopee.
• Please refer to Shopee’s cancellation reasons or chat with Tép Thám Tử for assistance.

• All return/refund requests will be reviewed and approved by Shopee. Please refer to Shopee’s return/refund policy for details.

• “Contact Shop” on your Shopee order
• Zalo OA: Vinamilk Shop & More
• Facebook: Vinamilk Shop & More
• Hotline: 1900 636 979 (Press 1)