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Cơ hội
Nghề nghiệp
Nghề nghiệp
Customer service specialist
About the role
Ecommerce customer service specialists are responsible for handling inquiries, complaints, and other issues from customers who have purchased products or services online.
1. Key Responsibilities
• Research product details or company policies to answer questions
• Process orders, including collecting shipping information and processing payments
• Provide information about products and services including pricing, availability, delivery options, and order status
• Provide customer support via email, phone, or social media channels such as Facebook, Tiktok
• Respond to questions about products, shipping, returns, exchanges, and other topics
• Provide customer service and troubleshooting issues with various ecommerce platforms such as Lazada, Shopee, Tiki, etc.
• Answer questions about products, shipping rates, billing issues, return policies, etc.
• Create and maintaining records of customer interactions with the company or its affiliates
• Handle returns, exchanges, and other customer service issues related to online purchases.
• Escalate customer queries and concerns where appropriate.
• Partner with team and other departments to provide appropriate solutions.
2. Key Requirements
• Bachelor's degree or equivalent experience
• 2+ years of experience in terms of customer service
• Excellent verbal and written communication skills with strong attention to detail and grammar
• Strong data entry/typing skills
• Confidence and proven ability to provide customer support via phone, email, and chat platforms
• Good judgment and decision-making in accordance with policies and procedures
• Well-rounded technology capability and reliable internet connection to ensure all systems, both hardware and software, are functioning properly
• Access to a dedicated, quiet workspace.
APPLICATION:
Should you be interested in this position, kindly send your profile and cover letter to email: sio_hr@vinamilk.com.vn (Recruitment Team – HR Dept.)
Thanks for your attention and application!
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