- Plan and build development strategies to improve the quality of Customer Service for Channels and Regions

- Build, improve and manage processes, policies and KPIs to provide sustainable and reliable customer service to direct and indirect customers

- Build, deploy and manage customer service development projects to improve internal capacity and win-win with customers

- Measure, analyze and determine "service gap" - the level of difference in service compared to the standard that needs to be achieved. From there, apply human/system solutions

- Training, coaching and building a customer service culture for the department to improve performance and work quality.

Graduated from University majoring in Economics, commerce, or social sciences.

Have at least 10 years of experience working in the field of customer service at large-scale companies in the fast-moving consumer goods industry, including 05 years of experience working. in a management position.

- In-depth knowledge of customer service

- Negotiation and bargaining skills

- Analytical skills and risk assessment skills

- Leadership skills - Customer-oriented capacity

- Capacity to build relationships and relationship networks

- Strategic vision capacity

- Continuous improvement capacity

- Ready to work outside the province,

- Can work under high pressure

- Application letter & CV (with photo)

- University degree and other related levels.

- Apply online: Interested candidates please send your application (Application letter, CV and Degree (scanned copy) via email: recruitment@vinamilk.com.vn

- Or send resume directly to: Recruitment Department - Human Resources Department - Vietnam Dairy Products Joint Stock Company. Address: No. 10 Tan Trao, Ward Tan Phu, District 7, City. HCM. Phone number: 028-541-55555