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Opportunities
Occupation
Occupation
Senior Ecommerce Operations Specialist
Objective of Role:
- Have a strong understanding of Commercial Fundamental, especially O2O that can be implemented on DAY ONE with trackable success metrics.
- Lead with an innovative mind, testing and iterating on sale tactics O2O with customer demand and business goals
- Continuously review commercial activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance for team.
- Identify customer demand and recommend to do planning & sale execution for upgrading on business achievement.
- Identify required resources, personnel and funding to achieve business result.
- Manage inter-functional relations to ensure synergy across the various department functions.
- Bear overall responsibility for the ongoing performance and raise the bar for higher result
Main Responsibilities
Formulate O2O Commercial Strategy
- Transform business objectives and goals into E2E demand management including complete spectrum from customer to sale and proactively engage into business projects striving to deliver business result.
- Design, build and execute commercial activities, implementing key changes across O2O channel.
- Drive innovative strategies that deepen our customer understanding, respond to changing from customer expectations to customer trustworthy and purchasing, capitalize on new opportunities and deliver world class O2O fundamental.
- Work with marketing, store, customer service and technical product to design, build and execute commercial strategy, treating each customer touch point as a data point to further improve engagement, treat as key strategy to improve retention, repurchases, referrals.
Drive The Execution of Excellence
- Accountable for driving change across the organization to continually improve O2O business sale result.
- Ensure commercial activities collaborated across business functions and from online to offline (and vice versa), consistently driving for process improvement to enable delivering end-to-end customer journey across stages, channels & touch points.
- Provide oversight and governance of product and category in continuous alignment with customer expectations.
- Devise key performance indicators that measure and track programs performance, delivering ROI on identified transformation opportunities.
- Interact at executive / senior management level, proactively advocating for solutions and managing the customer escalation processes.
- Manage end-to-end process of guiding business stakeholders through workshop & ideation sessions to solve complex customer problems.
- Maintain focus on delivering objectives using Agile principles, test and run quick experiments and utilize data and information to improve customer journey.
Qualifications
- Bachelor’s degree
- 7+ year of experience with large scale project management with a minimum of 5+ year executing on customer service.
- Proven ability to improve a retail key channel management (KAM) by recommending data-driven changes.
- Ability to quickly develop wide-ranging cross-functional partnerships and establish productive relationships to address complex problems.
- Ability to self-driven and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple workstreams.
- Experience in directly building, managing and developing a diverse team of varying experience levels.
- Critical thinking and result-oriented.
Preferred Qualifications
- Master’s degree
- Experience in a consumer company
Application:
- Should you be interested in this position, kindly send your profile and cover letter to email:
sio_hr@vinamilk.com.vn (Recruitment Team – HR Dept.) Thanks for your attention and application!
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