E-commerce operations manager
About the role

The E-Commerce Operations Manager works to implement, manage, and maintain efficient logistic operations, tracking workflow systems to ensure a timely delivery and communication of all projects from inception to fulfillment. E-Commerce Operations Manager reports to the Head of E-Commerce and will play a key role in helping to develop and maintain Vinamilk E-commerce process.

1. Key Responsibilities

• Define current state of the entire ecommerce operations, identify key gaps, design relevant operating models to improve Ecommerce operation efficiency and opportunities for customer experience enhancement

• Oversee e-commerce order processing and inventory fulfilment for select roster of stores

• Manage a team that runs day to day business operations of eCommerce Fulfillment by reviewing open orders and collaborating with teams to get orders out

• Monitor inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines

• Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch

• Work with internal fulfilment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations

• Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved

• Work closely with partners, including warehouses, to streamline communication and drive process and quality

• Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement

• Liaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiences

• Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues

• Identify proactively operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate parties

• Forecast and project inventory levels, submitting purchase orders recommendations to satisfy backordered units and replenishment reorders

• Implement shipping rate card configurations into store platform as needed.

• Directly supervise and coach Operation team members for daily operations and performance improvement

• Design and drive learnings & development curves for all members in Operations Team

2. Key Requirements

• Bachelor’s Degree in Business, MIS, Merchandising or a related field.

• 2-5 years of experience working e-commerce

• Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.

• Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.

• Identify and set priorities which accurately reflect the relative importance of job responsibilities and department initiatives

• Ability to react quickly and calmly to changing organizational needs and deadlines, both internal and external.

• Proactive and adept problem solver; ability to come up with inventive solutions on the fly.

• Extremely detail oriented and organized.

• Strong working knowledge of Product, Inventory and Order management systems

• Strong math and analytical skills

• Proficient in Excel & Microsoft Office

• Very strong communication skills

• Ability to work independently and follow through on assignments with minimal direction

• Experience with business systems: SAP, ERP, or similar OMS & E-commerce platform software applications


Should you be interested in this position, kindly send your profile and cover letter to email: sio_hr@vinamilk.com.vn (Recruitment Team – HR Dept.)
Thanks for your attention and application!

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